Welcome to the CMS Person and Family Engagement Network
We’re Putting Patients First
The Centers for Medicare and Medicaid Services (CMS) Person and Family Engagement Network (PFEN) is a collection of patients, families, advocates and caregivers who are interested in participating in groups or technical expert panels that help develop quality measures. PFEN is CMS’ primary way to recruit persons and families of all backgrounds and experiences to bring their perceptions into CMS’ quality measurement goals for Medicare and Medicaid. The experiences and insights of our members contribute to the development of measures that are impactful to better health and quality of care.
What Our Measure Developers Say
"Patients and their families and other caregivers are the primary consumers of inpatient psychiatric services. Their view on what is important for high-quality inpatient psychiatric care may differ from what professionals identify as most important, but both views are equally vital and thus it is important for our team to have their perspective and input on the technical expert panel. It is vital to engage health care consumers when working to improve the care provided in inpatient settings."
Research Analyst, Mathematica Policy Research
"Working with persons and families has been invaluable. Patients and caregivers manage health conditions, undergo medical procedures, and communicate with medical professionals to make healthcare decisions. These experiences develop in them a unique expertise critical for developing quality measures that advance patient-centered care. Their expertise complements our other technical and content experts. They impact methodology decisions for Hospital Star Ratings, healthcare disparities, and new measures such as hospital-wide mortality, harm, and patient-reported outcome performance measures."
Person & Family Engagement Team, Yale/YNHH Center for Outcomes Research and Evaluation